If for any reason the product you purchased did not meet your expectations and / or needs, do not worry!
You can return your order within the period of 14 calendar days starting from the day of receipt of the products purchased.
How to start the practice?
Follow these steps:
- 1. Send a return request e-mail to firstname.lastname@example.org.
- 2. In the email enter the order number, the date on which you placed the order and the goods you wish to return.
- 3. Once you have sent the email we will contact you in 1-2 working days.
How to return the goods?
- 1. Prepare the package, inserting all the items to be returned complete with all the labels; remember that the return must be done in a single shipment.
- 2. Send the package to the address provided to you.
Items must be unused, with labels and packaging intact.
The shipping costs to send the goods back are your responsibility.
The refund will be made upon arrival of the goods at our warehouse. The operation will take place using the same payment method selected during the purchase.
The amount will be returned in 15 working days.