1. PURPOSE OF THIS DOCUMENT
These General Terms and Conditions of Sale (hereinafter "General Conditions") govern the sale to final consumers (hereinafter "Customers" or "Customers") concerning "the Products" (which means the products whose essential characteristics, price and terms of delivery are indicated on the “Site”' www.guysayhi.com) concluded between GUYSAYHI, and 'the Buyer', which means the subject registered on the Site (natural person older than age, company or other entity)
For the purposes of these General Conditions, "end consumer" means any natural person acting for purposes unrelated to any business, commercial, craft or professional activity carried out.
For any information concerning these General Conditions and/or purchases made on the basis of the same, interested parties may request assistance in the "contact" area of the Site.
2. METHOD OF CONCLUSION OF THE CONTRACT
Customers can view and select GUYSAYHI Products on the Website. Customers can consult the various pages of the site for free, without any obligation to purchase.
The proposal to purchase the Products is formulated by the Customers at the time of sending the order form in electronic format that customers must complete and confirm on the order summary screen. There is also the option for the Customer to indicate a place of delivery different from that reported in the compilation of their personal data.
The sale is concluded with the acceptance of the order. The order is formulated by the Buyer, in a binding and irrevocable way (except for the withdrawal), following the insertion of the Products in the "virtual shopping cart", by selecting ('click') the option "select the payment method: Credit Card”
It is accepted by GUYSAYHI, following the successful completion of the payment, through the "Order Confirmation" sent by the latter, within the next 48 hours, to the email address indicated by the Buyer
By sending the order form, the Customer accepts that any purchase contract will be governed by these General Conditions.
Therefore all orders are subject to the acceptance by GUYSAYHI, which reserves, at its sole discretion, the right not to process any order proposal in the event that:
- the data provided by the Customer when completing the order form are incomplete or incorrect;
- the Customer is not qualified as a final consumer or does not meet the requirements to fulfill the payment conditions;
- the Products ordered are not available. For this purpose GUYSAYHI will not be held responsible for changes in the availability of certain Products. If only part of the Products ordered are not available and there are no other causes that may legitimize the non-acceptance of the order proposal, GUYSAYHI will follow the order proposal only for the Products available.
In the cases indicated above, GUYSAYHI will inform the Customer by email that the order proposal has not been accepted (in whole or in part) and therefore the contract is not concluded. In this case, GUYSAYHI will refund to the Customer any sums already paid by the Buyer
The purchase contract between the customer and GUYSAYHI will only end when the customer's order is accepted by GUYSAYHI. In this case, it will transmit to the Customer, to the e-mail address provided by the latter, the confirmation that the purchase order is being executed.
3. PRICES AND PAYMENT CONDITIONS
3.1. The sales prices of the Products, shipping costs and payment methods are those shown on the Website and are expressed in Euro.
The sales prices of the Products include VAT and may vary: the price indicated at the time of conclusion of the sale is considered binding as provided for in art. 2. The special offers and discounts are valid only in the indicated period of time and if in force at the time of the conclusion of the sale.
The sales prices indicated on the Website do not include shipping costs, which will be added to the total amount due.
GUYSAYHI reserves the right to change the prices shown on the Website at any time. In no case GUYSAYHI will be held responsible for any price changes
3.2. The Customer undertakes to pay the price of the Products purchased with the following methods:
Credit/debit card online: payment by credit / debit card Visa, Mastercard, Maestro. Credit card payments are managed directly by the secure servers of STRIPE, which thanks to the use of protocols with 128 bit SSL encryption, guarantees the security of online transactions. For this reason GUYSAYHI is not aware of the data relating to the credit card of the customer. GUYSAYHI will not be liable for any lack of authorization by the entity in question. Once the contract is concluded pursuant to Article 2 above, the credit card charge will be final.
4. SHIPPING METHOD OF PRODUCTS
4.1. The Products will be delivered on the basis of the times and with the methods reported in the delivery service chosen by the Customer among the various options listed on the Site. The transport costs for home delivery are charged to the Customer and may vary depending on the service selected delivery.
Once the shipment has been completed, GUYSAYHI will send an email to the Customer indicating that it has been shipped. In case of shipping delays due to causes beyond the control of GUYSAYHI, the Customer will be promptly notified by GUYSAYHI's customer service.
Shipments are made only on European territory, in the countries specified in the "Shipping and Delivery" section of the web site.
4.2. The risks related to the Products pass to the Customer upon delivery of the Products to the Customer or to a third party designated by him.
The risk is transferred to the Customer already at the time of delivery to the carrier if the latter has been chosen by the Customer and this choice has not been proposed by GUYSAYHI.
5. RIGHT OF WITHDRAWAL
5.1. The Customer has the right to withdraw without penalty and without specifying the reason, within the period of 14 calendar days starting from the day of receipt of the Products purchased in accordance with these General Conditions.
5.2. The withdrawal may be exercised, within the term referred to in Article 5.1 above, by sending to GUYSAYHI an express declaration of the Customer containing his wish to withdraw.
5.3. In order to simplify the exercise of the right of withdrawal, GUYSAYHI makes available to the Customer, on the Website, an appropriate return procedure, which can be activated easily from the "RETURNS" page within the personal profile ("Account ") Of the Customer. For Users not registered instead, this request must be sent by e-mail to [email protected] In this case, GUYSAYHI will provide the customer with a confirmation of the withdrawal exercised.
5.4. It is an essential condition for the Customer to exercise a withdrawal that the integrity of the Products that are intended to be returned is preserved. In particular, the Products must not have been used, worn, washed or damaged; the identification tag must still be attached to the Products with the disposable seal, as well as the various composition and washing labels.
5.5 The Buyer is obliged to return to GUYSAYHI the Products for which the withdrawal is exercised within the aforementioned deadline of 14 calendar days from receipt thereof.
The Products are returned when they are delivered to the carrier, but the return is made at the cost and risk of the Buyer (parcels on delivery or in port assigned will be rejected).
The substantial integrity of the Products is an essential condition for the exercise of the right of withdrawal: the Products must be returned with the original packaging, documentation received upon delivery and in a normal state of conservation, which implies a diligent custody and use.
Details on how to make a return can be consulted on the Website in the "Terms of withdrawal" section.
5.6 GUYSAYHI will make the reimbursement as quickly as possible and in any case within 30 (thirty) days from the date on which it became aware of the right of withdrawal by the Customer, after verification of compliance with all the requirements necessary for the exercise of the right of withdrawal
5.7 The refund will be made by GUYSAYHI according to the payment method used by the Customer at the time of online purchase.
6. TIMES AND METHOD OF REFUND OF RETURNED PRODUCTS
6.1. If the withdrawal was exercised under the terms and conditions established in Article 5 and the findings on products returned as a result of termination have been successfully concluded, GUYSAYHI will send the customer, via email, the confirmation of acceptance of the Products returned.
6.2. As a consequence of the above, GUYSAYHI will refund the amounts paid by the Customer for the purchase.
6.3. If there is no correspondence between the recipient of the Products indicated in the order form and the subject who paid the sums due for their purchase, the reimbursement of the amounts, in case of exercise of the right of withdrawal, will be performed by GUYSAYHI , in any case, against those who made the payment.
7.1. The Products shown on the Site are original products of the "GUYSAYHI" brand. The characteristics of each Product are shown on the Site within each product page, however the colors of the same may differ slightly from the real ones due to the Internet browser and the monitor used.
7.2 The Products are guaranteed against any conformity defects existing at the time of delivery, as foreseen in articles 130 and 132 of the Consumer Code.
In the event that the Customer believes that the Products purchased are faulty, they can return them through the return procedure on the Site
7.3 GUYSAYHI will examine carefully the returned Product (which must have the various washing composition and brand labels) and will communicate the confirmation or not of the acceptance of the returned Product. In case of acceptance of defective Products, GUYSAYHI will refund the amounts paid to the Customer.
8. PROTECTION OF PERSONAL DATA
With regard to all the obligations related to the collection, processing, personal data of the Customer and the related purposes, please refer to the specific information contained in the Website
9. APPLICABLE LAW AND DISPUTE RESOLUTION
For any dispute concerning the validity, interpretation or execution of these General Conditions of Sale the territorial jurisdiction is of the judge of the place of residence or domicile of the Customer.
Pursuant to art. 14 of Regulation 524/2013, the Customer is also informed that in the event of a dispute, he can file a claim via the European Union's ODR platform at the following link http://ec.europa.eu/consumers/odr.
For any information on the above Terms and Conditions, the customer can contact GUYSAYHI at the email address [email protected]
The Customer declares to accept and approve expressly the provisions contained in the articles 2 (modality of conclusion of the contract), 3 (prices and conditions of payment), 4 (modality of shipment of the Products); 5 (right of withdrawal); 6 (times and methods of reimbursement of returned Products), 7 (Products), 8 (protection of personal data), 9 (applicable law and dispute resolution).
Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):
The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.